Privacy Policy

Effective date: September 30, 2026

RealGrainCo (“RealGrainCo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit realgrainco.com (the “Website”), contact us, or work with us regarding specialty building materials and related project-support services (collectively, the “Services”).

This Privacy Policy does not apply to websites or services operated by third parties, even when the Website links to them.

1. Information We Collect

We may collect the following categories of personal information:

Contact information: first and last name, telephone number, email address, and preferred method of contact.
Business and project information: client or business name, information in your message, project needs, product interests, specifications, location, budget considerations, and other details you choose to provide.
Communications: emails, telephone conversations, form submissions, and records of our correspondence with you.
Relationship information: information created or received while discussing a project, coordinating samples, gathering product information, connecting you with manufacturers or suppliers, or otherwise providing Services.
Technical information: IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from an IP address, and dates and times of access.
Security information: technical signals used to detect spam, fraud, abuse, or automated form submissions.

Please do not submit Social Security numbers, payment-card details, financial-account credentials, health information, or other sensitive personal information through the Website’s general contact form.

2. How We Collect Information

We may collect information:

directly from you when you submit the contact form, email us, call us, or otherwise communicate with us;
automatically when you use the Website, through server logs, cookies, and similar technologies; and
from builders, contractors, architects, designers, developers, property owners, manufacturers, suppliers, business partners, public sources, or other parties involved in a project, when permitted by law.

3. How We Use Information

We may use personal information to:

respond to inquiries and contact you by your requested method;
understand your project and identify potentially suitable specialty materials, manufacturers, or suppliers;
coordinate product information, samples, specifications, introductions, and project-related next steps;
provide, manage, improve, and evaluate our Services and Website;
maintain business records and manage our relationships with clients, builders, suppliers, and other partners;
protect the Website and our business from spam, fraud, misuse, security incidents, and unlawful activity;
establish, exercise, or defend legal claims and enforce agreements; and
comply with legal, regulatory, tax, accounting, and reporting obligations.

Where applicable law requires a legal basis for processing, we rely on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, or our legitimate business interests.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies that are necessary for site operation, security, form functionality, and user experience. Your browser may allow you to block or delete cookies, but doing so may affect Website functionality.

The Website uses Google reCAPTCHA to help distinguish legitimate users from automated activity and reduce spam and abuse. Google may collect device, browser, interaction, and network information when reCAPTCHA operates. Google’s collection and use of that information are governed by its Privacy Policy and Terms of Service.

We do not currently use personal information collected through the Website for cross-context behavioral advertising, and we do not sell personal information for money.

5. How We Disclose Information

We may disclose personal information:

to manufacturers, suppliers, builders, contractors, designers, architects, developers, property owners, and other project participants when needed to respond to your request or coordinate a project;
to vendors that provide website hosting, form processing, email, communications, security, information technology, file storage, customer management, or other operational support;
to professional advisers, including accountants, insurers, consultants, and attorneys;
to government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property, investigate wrongdoing, or enforce agreements;
in connection with a merger, sale, financing, reorganization, transfer of assets, or similar business transaction; and
with your direction or consent.

We do not sell or rent personal information to third parties for monetary compensation.

6. Third-Party Websites and Services

The Website may contain links to third-party websites or may use third-party services. Those parties operate under their own privacy policies and terms. We do not control and are not responsible for their privacy, security, or content practices. We encourage you to review their policies before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The retention period depends on the nature of the information, the project or business relationship, contractual and legal requirements, applicable limitation periods, and legitimate business needs. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Rights

You may ask us to stop sending nonessential communications or update your contact preferences at any time.

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information, including the right to:

request access to or a copy of your personal information;
request correction or deletion;
request restriction of or object to certain processing;
withdraw consent where processing is based on consent;
request data portability; or
appeal a decision concerning a privacy request.

To submit a request, contact us using the information in Section 13. We may need to verify your identity and request before responding. An authorized agent may make a request where permitted by law, but we may require proof of authorization and identity verification. We will not discriminate against you for exercising an applicable privacy right.

10. Children’s Privacy

The Website and Services are intended for adults and business professionals and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. International Visitors

RealGrainCo is based in the United States. If you access the Website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Those countries may have privacy laws different from those in your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Website and update the effective date above. If required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

For privacy questions or requests, contact:

RealGrainCo
Contact: TL Baldree
Email: tl@realgrainco.com
Phone: 864-430-8423
Website: https://realgrainco.com/